Privacy Policy
Your privacy is important to us. This policy explains how Naturcha collects, uses, and protects your personal information.
Information We Collect
Personal Information
- Contact Details: Name, email address, phone number, and business address when you contact us for inquiries or place orders
- Business Information: Company name, business type, and trade requirements for OEM/ODM services
- Communication Records: Email correspondence, chat messages, and phone call records for business purposes
Technical Information
- Website Usage: IP address, browser type, device information, and pages visited on our website
- Cookies: Small data files to improve website functionality and user experience
How We Use Your Information
Business Operations
- • Process and fulfill tea product orders
- • Provide OEM/ODM manufacturing services
- • Communicate about product specifications
- • Handle customer service inquiries
Service Improvement
- • Enhance website functionality
- • Develop new tea products and services
- • Analyze market trends and preferences
- • Improve quality control processes
Legal Compliance
- • Meet international trade regulations
- • Comply with export/import requirements
- • Maintain quality certification records
- • Handle legal disputes if necessary
Marketing Communications
- • Send product updates and catalogs
- • Share industry news and insights
- • Notify about new certifications
- • Provide seasonal product offerings
Information Sharing & Protection
We Do Not Sell Your Data
Naturcha does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing
We may share information only in specific circumstances:
Your Rights & Choices
Access & Update
Request access to your personal information and update or correct any inaccuracies at any time.
Data Deletion
Request deletion of your personal data, subject to legal and business requirements for record keeping.
Communication Preferences
Unsubscribe from marketing communications while maintaining essential business correspondence.
Data Security & Retention
Security Measures
Data Retention
International Data Transfers
As a global tea exporter based in China, Naturcha operates internationally and may transfer your personal information across borders to provide our services effectively.
Transfer Safeguards
- • Adequate protection measures in place
- • Compliance with applicable data protection laws
- • Contractual agreements with international partners
- • Regular review of transfer mechanisms
Geographic Scope
- • Primary data processing in China
- • Cloud services may use global servers
- • Logistics data shared with shipping partners
- • Customer service across time zones
Contact Us & Policy Updates
Privacy Inquiries
For questions about this privacy policy or to exercise your rights, please contact us:
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements.
Effective Date: December 1, 2024
Your Trust Matters
At Naturcha, we are committed to protecting your privacy while delivering exceptional tea products and services. This policy reflects our dedication to transparency and data protection in all our business relationships.