Terms of Service

1 Acceptance of Terms

By accessing and using Naturcha's website and services, you accept and agree to be bound by the terms and provision of this agreement.

• You must be at least 18 years old to use our services
• You agree to provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account

2 Product Information and Orders

Naturcha specializes in premium tea manufacturing and export services with 12 years of industry experience.

• All product specifications are subject to availability
• Minimum order quantities may apply for certain products
• Custom blends and OEM/ODM services require separate agreements
• Pricing is subject to change without prior notice

3 Quality Assurance

We maintain the highest quality standards with our comprehensive certification system.

4 Shipping and Delivery

We provide reliable shipping services to 40+ countries worldwide with comprehensive logistics support.

• Delivery times vary by destination and order size
• Risk of loss passes to buyer upon delivery to carrier
• International shipments may be subject to customs duties
• Force majeure events may affect delivery schedules

5 Payment Terms

Payment terms are established based on order value, customer relationship, and shipping requirements.

• New customers typically require advance payment or letter of credit
• Established customers may qualify for credit terms
• All prices are quoted in USD unless otherwise specified
• Currency fluctuations may affect final pricing

6 Intellectual Property

All content on our website and proprietary blending formulas are protected by intellectual property laws.

• Naturcha trademark and logo are protected
• Custom blend formulas remain confidential
• Website content may not be reproduced without permission
• Product images and descriptions are proprietary

7 Limitation of Liability

While we strive for excellence, our liability is limited as follows:

• Liability limited to the value of the specific order
• No liability for consequential or indirect damages
• Claims must be made within 30 days of delivery
• Force majeure events exclude liability

8 Governing Law

These terms are governed by the laws of the People's Republic of China.

• Disputes shall be resolved through arbitration when possible
• Chinese law governs interpretation of these terms
• International trade terms follow Incoterms standards
• Export regulations of China apply to all shipments